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Terms of service

 

Agreement to Terms

By accessing or using the Luxxy Body Care website, luxxybody.com ("Website"), you agree to be bound by these Terms of Service ("TOS"). If you do not agree to these TOS, please refrain from using the Website.

Changes to TOS

We may update and modify these TOS at any time, and any changes will be effective upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the updated TOS.

Intellectual Property Rights

All content on this Website, including text, images, graphics, logos, and other materials, is the property of Luxxy Body or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written consent.

Product Information

We strive to provide accurate and up-to-date product information on the Website. However, we do not guarantee the accuracy, completeness, or reliability of any product information or descriptions. Any reliance on such information is at your own risk.

Purchases

When you make a purchase through our Website, you agree to provide accurate and complete information for the transaction. We reserve the right to refuse or cancel orders at our discretion, including if there are inaccuracies in product information or pricing.

Limitation of Liability

Luxxy Body and its affiliates, employees, agents, or suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of your use or inability to use the Website.

Indemnification

You agree to indemnify and hold Luxxy Body, its affiliates, officers, agents, and employees harmless from any claim, demand, or damages, including reasonable attorneys' fees, arising out of your use of the Website, your violation of these TOS, or your violation of any rights of a third party.

Termination

We reserve the right to terminate or suspend access to the Website at any time, without notice, for any reason, including breach of these TOS.

Governing Law

These TOS shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

Contact Us

If you have any questions or concerns about these TOS, please contact us at info@luxxybody.com.

 

DOMESTIC SHIPPING POLICY

Our typical processing time for orders is between 1-5 business days. We ship body butters and other products that have low melting points on Monday's and Tuesday's so they do not sit in a warehouse or carrier truck over the weekend to melt. 

We ship orders via USPS or UPS. You are able to select your preferred shipping carrier upon checkout.

DELIVERY RESPONSIBILITY POLICY

Luxxy Body is responsible for processing and fulfilling your order accurately and promptly. Once your order has been shipped, you will receive tracking information via email.

For orders marked as 'Delivered' by the carrier (USPS, UPS, FedEx, etc.):

  • We consider our obligation fulfilled once we hand your order over to the carrier.
  • Any loss, theft, or damage that occurs after handover is not the responsibility of Luxxy Body
  • We strongly recommend signature confirmation (available at checkout) for apartment buildings or areas with package security concerns

"For orders that show 'In Transit' but never 'Delivered':

  • If your tracking shows the package was not delivered (lost in transit, damaged, etc.), please contact us within 48 hours
  • We will file a claim with the carrier on your behalf based on the shipping insurance included with your order
  • Resolution will depend on the carrier's investigation and insurance coverage:
    • Basic shipping includes limited carrier liability ($50-100 depending on carrier)
    • Additional shipping insurance purchased at checkout covers the full order value
  • Claims typically take 10-15 business days to process through the carrier
  • Any refunds or replacements will be processed after we receive reimbursement from the carrier

We recommend monitoring your tracking information and retrieving packages promptly after delivery to prevent theft or weather damage."